WordPress problems? 24/7 immediate help from experts

The first hour of WordPress immediate assistance costs 95 € net within our regular support hours (Monday to Friday, 10:00–19:00). Outside these times – evenings, weekends, and public holidays – a higher support rate of 145 € net per hour applies.

In the first hour, we analyze your WordPress problem, check typical causes such as plugins, theme, updates, cache, settings, or server errors, and immediately fix what is possible within this time. You will also receive brief feedback on the result and the next sensible steps.

We cannot guarantee a solution without technical examination. Many typical WordPress problems can be solved or at least clearly narrowed down within the first hour. If more effort is required, you will receive a transparent assessment before any further work.

We do not continue without your consent. After the first hour, we tell you what we found, what further effort is likely needed, and which next steps make sense. Additional costs only arise if you approve further work.

In most cases, we need WordPress admin access. If login is no longer possible or the website is completely down, we also require hosting, FTP/SFTP, or server access. Error messages, screenshots, and a brief description of how long the problem has existed are also helpful.

Yes. If the WordPress login no longer works, we check the problem via hosting, FTP/SFTP, or server access. This allows us to investigate error sources such as plugin conflicts, theme issues, PHP errors, or faulty updates.

Yes. If the WordPress login no longer works, we analyze via hosting, FTP/SFTP, or server access. This way, we can specifically identify error sources such as plugin conflicts, theme problems, PHP errors, or faulty updates and – if possible – fix them directly.

In the first hour, we analyze your WordPress problem, check typical causes such as plugins, theme, updates, cache, settings, or server errors, and directly fix what is realistically possible within this time. Afterwards, you will receive a brief feedback on the result as well as a recommendation for the next sensible steps.

Our ongoing support services include maintenance, updates, and technical checks – – to prevent recurring error sources from arising in the first place.

A guarantee is not possible without technical examination. Many typical WordPress problems can be solved or at least clearly narrowed down within the first hour. If more effort is required, you will receive a transparent assessment before any further work.

You book a clearly defined first hour of WordPress immediate assistance. During this time, you get a quick analysis plus initial fixes – without subscription obligation and without automatic follow-up costs. If it goes beyond that, we will transparently agree on effort and next steps with you beforehand.

No. After the first hour, no further costs arise without your approval. If we need more time, you will first receive a comprehensible assessment and then decide whether we should continue working.

No. You retain full control: Additional hours or further measures only start after your confirmation – (e.g., if the error is more complex or multiple systems are affected).

If you want to end the ongoing support, you can take over the existing setup for a buyout of three monthly installments. Please note: After that, hosting, maintenance, updates, backups, and monitoring are your responsibility. Plugin/theme licenses may need to be repurchased. Alternatively, we offer pragmatic transitional solutions so that your website stays online – – even if not everything is further optimized during this phase.

Yes, that is basically possible –. However, we do not start anything automatically: scope, priorities, and budget are always agreed with you in advance.

If paid tools or additional licenses are required for the solution, we will inform you in advance. In many cases, we can use existing agency licenses; special requirements are passed on transparently 1:1.

Often the problem can be solved through clean troubleshooting without major infrastructure changes. However, if the cause lies with hosting, PHP setup, or resource bottlenecks, an upgrade may be sensible. We show you options and costs transparently.

An outage can indirectly affect inquiries, trust, and visibility. In WordPress immediate assistance, we focus on technical stabilization and stop error pages, unwanted redirects, or suspicious outputs if necessary. Everything beyond that is agreed separately with you.

Yes. If technical connections are affected as part of the WordPress immediate assistance, we check the integrations and eliminate obvious error sources –. For further optimizations, we recommend appropriate follow-up steps after stabilization.

Yes. If after a critical error hints, status messages, or info banners on the website need to be adjusted, we implement this cleanly and technically correctly. You can provide texts or we take over the implementation based on your specifications.

The focus of this page is WordPress immediate assistance. If you plan additional measures afterwards, we can discuss that separately without mixing emergency support here –.

Yes. Even after the immediate WordPress emergency support, you can contact us with questions or new issues –. If you want to avoid recurring problems, ongoing technical support is the most sensible next step.

If a WordPress problem arises again later, we quickly assist again with analysis and fixes. For long-term stability, we can take over updates, monitoring, and security measures as ongoing support –.

Yes. Backups are essential to get back online quickly after errors. We check whether clean backups are already running for you and set up a backup strategy including restore tests if necessary.

Yes. If you need additional protection (e.g., 2FA, stricter login rules, monitoring, or firewall measures), we can add and implement this cleanly at any time.